At Mario Phone LLC , we are committed to providing the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer you the option to return or exchange it according to the following policy, which is in compliance with the consumer protection laws of the United Arab Emirates.

1. Return Conditions:

  • You can request a return within 14 days from the date of receiving your product.

  • The product must be in its original condition, unused, and in its original packaging.

  • A receipt or proof of purchase must be provided.

  • Consumable products, such as batteries or used accessories, may not be eligible for return once opened or used.

2. Non-returnable Products:

  • Electronics containing personal data may not be eligible for return once opened or used.

  • Custom-made or modified products, such as specially assembled computers or altered devices, cannot be returned.

  • Products with tamper-proof seals that have been opened or unsealed.

3. How to Request a Return:

  • Please contact our customer service via Support@mariophone.com  within 14 days of receiving your product.

  • You will be provided with detailed instructions on how to return the item.

  • Additional details, such as product images or packaging, may be requested for verification.

4. Refund Process:

  • Once the product is received and verified, your refund will be processed via the original payment method.

  • Refunds may take 7 to 14 business days, depending on the payment method and the involved financial institution.

  • If paid by credit card, the refund will be credited back to the same card.

5. Exchanges:

  • If you wish to exchange your product, you can request an exchange within the 14-day return window, provided the item is in its original condition.

  • Exchange will be processed based on stock availability. If the replacement product is out of stock, a full refund will be issued.

6. Defective Products:

  • If your product is defective or has a manufacturing fault, you can return or exchange it within 14 days of receiving it.

  • In such cases, return shipping costs will be covered by us.

7. Shipping and Costs:

  • You (the customer) will be responsible for return shipping costs unless the return is due to a defect or an error in the order.

  • Shipping services will be provided through our approved shipping partners.

8. Consumer Protection Rights:

We are committed to protecting your consumer rights in accordance with UAE consumer protection laws. If you have any inquiries or complaints regarding any part of this policy, you can contact the UAE Consumer Protection Department.

9. Policy Updates:

We reserve the right to update or modify our refund and returns policy from time to time. Customers will be notified of any changes via our website.

10. Contact Us:

If you have any questions regarding this policy or the return process, please feel free to contact our customer service team at:

  • Email: Info@mariophone.com

  • Phone: 0543030800

We are here to assist you and ensure you have the best shopping experience.